Refund & Returns Policy
Last updated: 29 August 2026
At ThinkDigita, we provide digital products, software licenses, subscriptions, account-based services, activation services, and other digital solutions. Because our products are delivered digitally and may be activated or accessed immediately after purchase, our refund policy differs from policies for physical goods.
1. Refund Eligibility
You may be eligible for a refund if:
You were charged more than once for the same order.
The purchased product or service was not delivered.
The license, activation, subscription, or digital access provided does not work and our support team is unable to resolve the issue.
The product or service is materially different from what was described on the product page.
We are unable to complete the service or provide the purchased access within a reasonable period.
Refund requests should normally be submitted within 7 days of purchase.
2. Non-Refundable Situations
A refund will generally not be provided when:
The product, license, subscription, or account access has already been successfully delivered and is working as described.
You change your mind after receiving or activating the digital product.
You purchased the wrong product by mistake after the product information was clearly displayed.
Your device, website, hosting environment, WordPress setup, browser, software configuration, or third-party system is incompatible with the product.
The problem is caused by another plugin, theme, hosting provider, software provider, device, or third-party service.
You fail to follow installation, activation, login, or usage instructions provided by ThinkDigita.
Access is lost because of changes made by the customer, including password changes, account modifications, removal of required access, or unauthorized changes.
A third-party developer or service provider changes, limits, suspends, or discontinues a feature after your purchase and the matter is outside ThinkDigita’s reasonable control.
A subscription period or service period has already been substantially used.
The request involves misuse, abuse, fraud, unauthorized sharing, resale, or violation of the applicable product or service terms.
3. Digital Products and Software Licenses
Digital products cannot be physically returned.
Once a valid license, download, activation, account access, or other digital entitlement has been successfully provided, the order is normally considered fulfilled.
However, if the product is defective, invalid, inaccessible, or cannot be provided as described, please contact us. We will first attempt to resolve the issue through troubleshooting, replacement, reactivation, or another appropriate solution.
If we cannot resolve the issue, a refund may be approved.
4. Subscriptions and Account-Based Services
For subscription or account-based products, eligibility for a refund depends on whether access has already been successfully provided and used.
Refunds will normally not be issued simply because the customer no longer wishes to continue using an active subscription.
If ThinkDigita is unable to provide the purchased subscription or access as described, we may provide:
replacement access;
an alternative solution;
an extension of service; or
a full or partial refund where appropriate.
5. Website and Digital Services
For website development, customization, setup, configuration, or other digital services, refunds depend on the amount of work already completed.
If work has already started, any approved refund may be reduced to account for completed work, purchased third-party resources, or services already delivered.
Once a project or agreed milestone has been completed and accepted, payments relating to that completed work are generally non-refundable.
6. Discounted and Promotional Orders
Products purchased using coupons, promotional offers, or discounted pricing are still covered by this policy.
A discounted price alone does not remove refund eligibility where ThinkDigita fails to provide the purchased product or service as described.
7. Before Requesting a Refund
Many technical issues can be resolved quickly.
Before requesting a refund, please contact our support team and allow us a reasonable opportunity to investigate and resolve the problem.
We may request information such as:
Order number
Product or service name
Email address used for the order
Description of the issue
Screenshots or error messages
Other information reasonably required for troubleshooting
8. How to Request a Refund
To request a refund, contact:
Email: support@thinkdigita.com
Please include your order details and a clear explanation of the issue.
Submitting a refund request does not automatically guarantee approval. Each request will be reviewed based on the circumstances of the order and this policy.
9. Approved Refunds
If your refund is approved, we will process it using the original payment method where possible, or another mutually agreed payment method where necessary.
The time required for the refunded amount to appear may vary depending on the payment provider, bank, card issuer, or payment gateway.
10. Partial Refunds
In some situations, ThinkDigita may offer a partial refund instead of a full refund, particularly where:
part of a service has already been completed;
part of the subscription period has already been used;
some components of an order have already been successfully delivered; or
a mutually agreed resolution has been reached with the customer.
11. Chargebacks and Payment Disputes
We encourage customers to contact ThinkDigita before opening a chargeback or payment dispute.
We will make reasonable efforts to resolve legitimate problems directly.
Fraudulent chargebacks, false claims, or abuse of the refund process may result in suspension of access to ThinkDigita services.
12. Third-Party Products and Services
Some products available through ThinkDigita depend on third-party software developers, platforms, hosting providers, APIs, or service providers.
ThinkDigita cannot guarantee that third-party providers will never change their features, pricing, policies, compatibility requirements, or service availability.
Where such a change materially affects a customer’s purchased service, we will make reasonable efforts to provide support or an appropriate alternative solution.
13. Contact Us
For questions regarding refunds or this policy, contact:
ThinkDigita
Email: support@thinkdigita.com
Website: thinkdigita.com
